Onsite Plumbing

Fast service and very good work. The two plumbers were very courteous and nice. I would recommend Onsite too everyone.

We had Onsite replace our water service line that was leaking under our driveway. They were quick to respond and affordable. When they replaced the water service line, they cracked our sewer line. They stayed after business hours on a Friday to make sure the part they broke was fixed. Our yard was left an uneven mess, I wish they would've tried to pack it down before they left - it would've saved us from a lot of manual labor in the weeks to come. They did call and check to make sure nothing was leaking the following week, which was very much appreciated.

Terrible service. Had initial service call on a Monday quoted at $150, next morning the quote turned into $200, by the time they were at the property $350 and didn't complete work and wanted $550 after 20 min on the job site. Have used several plumbing companies and this is by FAR the worst.

They get 1 star because 0 was not a option. We are building a new home, they run our plumping before our slab was laid. They used different materials then what we asked for. Wrong sizes, wrong piping, we wanted pipes to be able to replace in years to come without tearing up our floor so they can place them into tubing that can be accessed forever but they did not do this, when we asked why they went against what we asked for we were told “oh that’s just a waste of time I have done this for years and never needed to do that”. Um ok you were paid to do what we wanted So not doing that step should make the price cheaper since not using the addition supplies but no they didn’t do that either. They also were suppose to pay the fee for state inspection after plumbing was put in when this did not happen weeks later we called and asked why we were told “oh we thought you were going to do it, but sorry we can do it now” we gave them more time to do this and called the inspector to be told they did not come in and pay fee or request a inspection. So another phone call to them to ask what the heck is going on and told “ sorry we will get it”. That should have been our signs to go elsewhere to finish the job but we again called to request them to come complete we needed plumbing connected to he septic tank, and pipes connected to water source with completing the dishwasher, refrigerator, sinks, washer, toilets, and two whirlpool tubs and showers. We decided to provide supplies since they did not use and do what we wanted the first time so we have sinks, tubs, toilets, faucets, drains and ect. Our over the phone quote was over 8000.00 we said even with us supplying everything she said oh we can knocked some money off at the end since you have all that. Ok so how much money? “I don’t know we don’t do it like that.” Upon further questioning we realized the quote did not include connection to septic tank or to the water supply. We were never given documentation of estimates or contracts but they do tell us we got them still no where to be found. We contacted a different plumber to make sure we were not in the wrong and when he hears and seen what was going on he actually called on-site plumbing in a three way call including us and he questioned there work and prices and overall job. “He was told things 100% different then we were but still wrong information and highly over priced. Our end result prolonged building of our home, half finished plumbing that can’t be fixed easily in the future like we asked, on top of hiring a new plumber to complete and repair things to pass codes. All the while onsite still has not offered any refund on what we paid pre- paid for. If anyone still decides to use this place make sure everything is documented and get individual prices for each thing! And remember there supplies are about ten times the cost elsewhere.

Very rude!