Marshall Plumbing

I called with an issue with my well water not flowing and Mike let me know it would be a couple of days before he could make it out but didn't want to see me go without water if there was anything he could do to help. He spent a considerable amount of time on the phone walking through options and thanks to his guidance I had water flowing again in no time.

Hi. I just want to give you a heads-up about Marshall Plumbing, located in Dawsonville. They came to my place recently and charged me an arm and a leg just to replace a plastic flange in a toilet. Marshall didn’t charge to come out, but they charged $225 just to take the toilet up to see what was wrong. After they took up the toilet, they charged $179 to replace a plastic flange. The total was $404. Since their repairman was already there and I had to decide immediately, and it is difficult to arrange repair work being here part time, I told him to go ahead and replace the flange. (Otherwise, I’m out $225 just to find out that the flange was broken.) $404 seemed pretty pricey to me to replace a flange, but I didn’t realize how pricey until I looked online. Home Advisor stated that the whole job of replacing a flange should cost from $145 to $165. The flanges I saw online cost from $5 to $35, with most of them between $10 and $20. Marshall charged me $179 for a flange they probably buy en masse for $5 or $10. I called Marshall to complain and ask for something off. They offered $25 back, making it around $380, still over twice the average cost. I pushed back but that was the best they would do. Granted, they didn’t have to offer anything off, so I appreciate getting something back, but they still made a heck of a lot for a simple job. The last time I had a plumber out was around 12 years ago in Duluth to install a new toilet. (A plumber’s snake has saved a few calls.) The new toilet and installation cost around $250 to $300, which was at least $100 less than Marshall charged just to replace a flange. I figured prices had gone up since then, but I should have done my homework to get an idea. OTOH, I didn’t know what the problem was until they examined the toilet, at the cost of $225. I could have bought a new toilet and had it installed for less than Marshall charged just to replace a flange. Marshalls’s repairman did the work fine, but I recommend that you shop around and find a better deal – it shouldn’t be hard.

Trent was great to work with. Showed up on time. He was more than friendly and efficient. I highly recommend this company.

Highly recommended! Same day service, fair price and guaranteed work! Trent was polite, efficient and arrived early! Thank you Trent and Marshall Plumbing for getting us back up and running!

Trent was great. He arrived quickly and did quality work.