Roto-Rooter Plumbing & Water Cleanup

Great company. Fast and caring service. They were thorough in explaining all that would happen during the cleanup of our leaky bathroom and were easy to get a hold of afterward for any further issues. Peace of mind!

We called on a Sunday evening. A plumber came out, assessed what was wrong, and explained to us what needed to be done. He returned the next day with the part and fixed it. He was polite and respectful of our time.

The person that came out was great and very helpful, spent a lot of money for no results. Offered to do more for a lot more money. The end result is that my plumbing still not working

They had bad customer service. They told me I had to use my insurance because of damage. When I file claim they kept sending insurance company blank files of pictures and invoices, so NOW THEY TRYING TO PUT LIEN ON MY HOUSE THAT INSURANCE IS SUPPOSED TO PAY . They demo my house and left all my counter and dishwasher outside instead of putting it in garage. Contractors came to my home in ask who ripped everything out I told them Roto-Rooter, they said they did a messy job. I wish I wouldn’t call those people out because they make up there own prices and nothing set price

I am a landlord with a home in Fort Mitchell, AL. I live in North Carolina. In August, I had a pipe break and flood the first floor of our home in Fort Mitchell. The pipe was located under the slab and was not easy to get to. Yesterday we had a leak caused by an upstairs shower, which flooded the downstairs bathroom. The team at Roto-Rooter has saved the day Twice. I got the reports about the floods after hours for both floods. I don’t have a property manager, so I felt like I was taking a gamble when I called them the first time. Being far away did not help the situation. That said, I made the right choice. They came out immediately both times and they knew what they were doing. They have an associated water mitigation team that was prepared to begin work immediately. They also knew how to make me feel at ease with the situations, and they explained what I needed to do with my insurance company. I have no reservations recommending them. I can’t remember the name of the first gentlemen who helped me back in August, but he was terrific. Equally awesome is Reynaldo, who came in last night. A special thanks to Reynaldo because he was not even on-call when he came out. The gentlemen who was on-call was stuck at another location helping someone else. He didn’t have to come, but he did. For that, I’m grateful.