- Country: USA
- State: Georgia
- City: Mableton
- Address: 6310 Mableton Pkwy SW #1000, Mableton, GA 30126, USA
- Store
Stay away from this Plumber.They DO NOT RESPOND to Phone Call Messages, Faxes or Emails for Work They Install Still Under Warranty!
I just posted this on Yelp and need to post here too so more eyes see what I’ve been dealing with. This company is TRASH! Their reps are rude AF and the problem with my broken water meter has yet to be fixed after (3) attempts of their tech coming out to fix it. I moved into a new construction home 3 months ago so my home is still under warranty. When I received my water bill from the separate third party company that handles that, they were charging me $150 for inaccurate water readings. The third party company came out to figure out what was going on and found out that the water pressure meter was broken and not reading correctly. Enter Northwest plumbing who installed the meter and can't seem to fix it. So I call the customer service line and the rep tells me that they do need to replace the meter but they don't have any, don't know when they're going to get a new shipment in and get this.. don't know who the manufacturer is who supplies them????? This doesn't even make sense. I am so fed up with this company. I would give 0 stars if I could!!!
Absolutely horrible! I haven't come across such sloppy, unresponsive and incompetent customer service .I can handle rude reps if they make up for it with quality for, but sadly that's far from true here. I called them only because of the warranty service that came along with our new house. The plumbing system they installed(brand new and less than 2 years) has been giving us trouble ever since we moved in. I wonder why builders engage such companies at the risk of damaging their own reputation. I will lodge a formal complaint with the builder.
This company treats there employees terrible!! They tell there employees to resign instead of firing them and tell the employees they will pay the employees unemployment benefits knowing you can't get unemployment benefits if you resign. Do you want to hire a company like this that treat there employees like this!l No Christian values. They lie to you and treat you unfairly! !!
I did not have a good experience working with this company. They were unresponsive to my needs.
