Reliance Plumbing & Drain Cleaning

The support staff was courteous and friendly. An appointment was made for next day service. Junior showed up on time, accessed the situation, was clear in explaining to me what needed to be done, and wasted no time in completing the task at hand. He was pilots, patient, knowledgeable and thorough and completed the job with confidence and professionalism. And the best part was there was NOTHING to clean up when he left. He left no trace of his working in there, even though I know he used machinery to fix the problem. Junior made sure I inspected the job approving his work. A working toilet is a great thing! I’m very pleased with this service and will definitely call again if we need a plumber!

Tried to book and emergency service for a sewage drain issue and the rep informed me they were booked for today and I would have to wait until tomorrow. If this is an emergency sewage issue, why would I want to wait until tomorrow? I informed the rep I would have to seek assistance elsewhere and she just ended the call. Poor customer service and bad first impression. Looks like I dodged a bullet with this establishment. Do your self a favor and avoid them as well.

DO NOT TRY THEM! After waiting all day for their "master plumber" to come to the house their plumber stormed off disrespectfully , got into his truck and drove off because I was calling his office to check on the pricing he was quoting me. They won't tell you how much it is to use a camera to check your pipes so you have to wait until someone comes to you. After being delayed and rescheduling, I waited for him and finally he came at nearly 5:00 pm -- 5 hours late. On the reschedule call, the woman at their office told me that he has had a long day and wanted me to know that if he comes out here it would cost between $300-$375 to use the camera to check my pipes under my house for leaks or to see if there was a clog or if one of the pipes was sagging. I said fine to tell him I wanted this done. Mr. Plumber arrived with a very obvious attitude of "I've had a long day and I'm going to tell you everything you need to send me away without working for you." When I told him that I need to know if there is a leak or a sag in the pipes under the house because we have already spent $2400 because of toilets flooding the rooms with 6 bathrooms in my house , he told me that it is $350 PER LINE NOT FOR THE JOB. He knew I didn't need for him to look at the drain field we have just to check the plumbing lines under the house but he told me there are "many lines ". Its an easy job because we have a crawl space under out house. He also tried to tell me that discoloration and rippling on a section of wood in my kitchen is due to a wood problem... Ha ha that is a ridiculous assumption. These are Carlisle wide plank floors from Atlanta and they are all throughout my house and for 11 years there is not another place that appears to be turning colors, has a rippled finish as if it were soaked from underneath . ] I told him I was going to call his office and dispute what he was telling me and he stormed off and got into his truck and sped down my long driveway. He was here no more than 15 minutes. Horrible ! Almost unbelievable but this man did not want to work anymore and this was the excuse he needed to get home. The people in the office seem nice but as expected, the manager had gone home and was unable to speak to me about this.

"Junior" of Absolute Best Plumbing was extremely professional and resourceful in fixing our power flush toilet.We would certainly call on him again. Erica, in the office, was very nice and called us to alert us of when Junior would arrive.

Great service. Reliance plumbing & drain cleaning is one of the few plumbing companies in Orlando that still offer quote without compromise. They are extremely punctual and professional, we are extremely satisfied with the outcome of their service. Thanks again!