- Country: USA
- State: Florida
- City: Miami
- Address: 2834, 7005 N Waterway Dr #307, Miami, FL 33155, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
The plumber was professional, courteous, efficient and arrived on time. I was kept updated on the obtaining of parts that were needed and the arrival time- I really appreciate that. I would definitely recommend them and plan on using them again in the future, if needed?
Do NOT use this company. The plumber himself, Scott, is nice. However, the never arrive on time and never call to notify when the plumber is on his way. The last service was done incorrectly, and there is a leak as a result. When I scheduled an appointment to fix it, they never showed up. If I could give zero stars, I would have. Terrible experience.
The service provided was acceptable. The warranty on the work was for 30 days. When an issue came up the warranty changed to 7 days. Now they want me to pay more money for a job not done correctly in the first place. I will never call these guys again.
Technicians have a great attitude however they are commission based workers (so watch out), the so-called manager Scott has no customer service orientation whatsoever. Paid 4K for apparently something that was not the main issue and now, back to figuring out what is causing the clogs! Received a 6 month “guarantee” that the company says its the original technician responsibility and since he cannot be contacted, left with nothing! Pathetic! I will go Better Business Bureau! If you can pay with your card so that you can also challenge the job if not satisfied!
Avoid this company! They will rip you off with incompetence and then failure to rectify the problem and refusal to answer emails. They installed a tankless hot water heater in my condo that was not appropriate nor large enough. I questioned the plumber in detail prior to installation as this was a replacement. To make a long story short, I brought in a plumbing expert (not someone looking to make a buck by installing another hot water heater) plus called 2 manufactures and all agreed that the heater was not the right size. I agreed to paying the difference for a larger unit and paying for any electrical work that had to be done but I did not agree to paying labor again for a mistake they made. They are now refusing to answer emails and rectify the problem. $1,500 for nothing.
