Home Services at The Home Depot

I must praise Tim, the flooring specialist. We were planning a major rehab with tile and wood. Tom was extraordinary with his help, guidance and his knowledge surmounted a few hiccups we had. He is truly interested in the outcome of our project And did everything in his power to see it through. Clone him ! The delivery truck drivers were professional, pleasant and very helpful. The tile installer, Joe Frazier, was the epitome of the perfect contractor. On time, courteous, with an expertise beyond compare. Also confided with us small tips for the care and repair of the installed tile. Kudos to Joe. !

Never AGAIN HOME DEPOT! I will NEVER hire you to install anything in my house if you are going to send carpet vendors to my home who break my Master Bed, My Sons bed, and ripped out the door T molding for each of my doors and not put them back (and cracked my wood floor). I filed a report with Home Depot in Destin and now weeks later, a nasty letter from Glen Phillips Inc their vendor (to my husband and i) and no one wants to claim responsibility. Apparently Home Depot does not protect you from the vendors they hire. They are not an advocate for their customers, so when you hire Home Depot you are just hiring them to contract some morons to break your stuff and have no accountability. Its our word against theirs even though we documented pictures and all! We have followed the Home Depot proper channels and yet we still get screwed over, over and over! All you needed to do was send out a furniture repair guy to fix the stuff your vendors broke and now it has turned in to this! Well, you have officially lost a customer and my husband has spent a lot of time and money in your store....well never again! — feeling annoyed.

If half of a star was available I would leave that! Horrible customer service and worst experience ever. I purchased an install and never received a call from the installer nor home depot once I called to complain. I was told that they would call back, but never received anything. I called them and explained my situation to a lady that I needed to speak with a manager. She pulled my install account up and place me on hold for 25 minutes until she decided to pick the phone up say hello then hang up. I have never dealt with anything like this!

I ordered a shower online and had it shipped to the store. The box was damaged when I got to the store and no one helped me to load it. Then when I got home and opened it, the door was smashed and there was a puncture in the shelving piece and there was TAPE covering the puncture where someone clearly tried to fix it with TAPE! Then i order replacement parts - when i call back a few days later to get an estimate on how long they will take and i give my reference number the lady tells me there is nothing she can tell me because they don't talk to the manufacturer - THEN i call back 10 business days later when my parts are supposed to be here and the lady tells me "oh well nothing has been done - because we needed more information" ----- WELL HELLO why didnt i get a call about that. I am just so frustrated and upset with home depot as a whole. This is just poor customer service and its absolutely ridiculous that my reference number did not get sent in. I will not be back to Home Depot. If i could give it ZERO stars I would.