Ken & Carrie's Beach Plumbing and Supplies

Terrible experience, they came and fixed our kitchen sink and it was broken even worse a week later. They came back said they would be back later and the office would call me to set up a time to redo it. Never heard anything back so I called again, they promised they would be back on Friday, called several times and no one would pick up. Went without a working sink for weeks despite making it clear I had a newborn and needed a place to wash bottles. They have never followed up or came to fix it so we ended up going with another company. Terrible management of staff and scheduling, shame on y'all for stringing us along.

Needed to replace a cracked PVC toilet flange. John and Adam arrived early and replaced the flange. While they were here they set the new toilet, which saved me the effort. Their work was top notch and the price was reasonable. This is the second time we have used Ken & Carrie's and will continue to do so when the need arises. Once again, a good experience all around!

The plumber totally disregarded what we knew was the problem with our plumbing (broken shutoff valve). He insisted on ordering a part for our faucet which was not needed - it was the shutoff valve!!! All he had to do was listen to our complaint. Because of his actions, he ruined our faucet. And all he had to do was replace the shutoff valve. We believe this is an isolated incident involving this one plumber. We had used Ken & Carrie's Plumbing months ago for an emergency plumbing problem. The plumber was excellent! Unfortunately, this last plumber did not listen to us or return our calls. We ended up paying for a part we didn't even need - and now, to get our money back, I have to remove the part and return it to them! They really should have just taken the loss on this inexpensive part and the time it took to install - it was their mistake from the very beginning. I would give 5 stars but due to this last experience, I can only give 2 stars!

Polite and prompt. Dealt with the problem efficiently and answered all questions. What more can you want? Oh yes, they also charged a fair price for their work.

Absentee Owners, Ken & Carries took good care of our plumbing issue on very short notice. Very good communication throughout the process! Highly recommend Ken & Carries.