Leak Finder West

I work for a local water management company and we very often call or refer customers to Leak Finders West. He has been able to find almost every single water line or leak we have requested from him. I also believe he was unable to find the correct line for a customer once and reimbursed them for the payment they made. I will continue to recommend him to my customers.

Glenn has always been professional and straight forward have enjoyed dealing with him

I was aware of a leak at the meter near my home and contacted Glenn to come out and check the main line for additional leaks. He showed up and left within 45 minutes and charged his flat rate minimum of 2 hours for $250 to spray a circle around the meter at the leak I was aware of. He left the bill with my son and when I called about payment he said to write him a check. It’s been two weeks since the check went out and it still hasn’t been cashed. I won’t use them again. My utility district told me to call. Definitely not impressed.

I wish I could comment on his ability (I am sure that people who've used him are satisfied), I can only comment on his lack of contact while waiting to get a potential leak looked at. Glenn was scheduled to come by on a Tuesday, and told my landlord someone needed to be here, so I work from home. Half an hour after the appointment time I haven't heard from him or my landlord about him showing up, so I call. He got called out to Puyallup for something, or whatever. Instead of calling me to let me know he was going to be late, he does nothing, and I have to call him to ask. Lame! I reschedule him on the phone to come out on Friday. I work from home on Friday so, I figure, he can come when ever his heart pleases him to come. I don't expect much, but I figure, how could his customer service get any worse. Friday rolls around, I'm working away and it gets on to about 11:30 am, and I haven't heard from Glenn, and I haven't heard from my landlord. I figure he's off on some adventure and can't be bothered to let a customer know what's up. So I decide to call and find out his ETA. Upon talking with Glenn, he isn't planning on coming out to my house because its raining. There is potentially a leak under the house, pouring water into the foundation, or rotting out the walls, but oh its hard to find those in the rain. Not impressed. Double Lame! I'll give Glenn credit that he is probably good with finding leaks and fixing stuff. And maybe the rain genuinely makes it hard to find. I don't know, this isn't my thing. But I do know that you keep your customers informed. You let the people who are counting on you know what is going on. This business fails at that. Glenn fails at keeping customers informed, and for that I give this one star.