Lakeside Heating, Air Conditioning, Plumbing Inc.

Our heat pump finally gave up the ghost after over 20 years and Lakeside was incredibly helpful in getting us back in service. The technician who did the initial visit was very knowledgeable and was able to answer all of my questions thoroughly. He made recommendations based on our specific needs and explained the differences between possible replacement units excellently. The office staff was responsive and helpful and provided quotes at a number of different price points. They responded promptly to email questions and set up the appointment very conveniently. The actual installers were polite, professional and thorough in their work. I barely knew they were around and under the house while they installed the new unit. Before they left, they made sure everything was working properly and even offered to re-explain how to use my programmable thermostat (that they hadn't even installed). I highly recommend them for both maintenance and installation.

We got three estimates for adding AC into the second floor of our cape code style house. Their price was right in the middle but included a higher efficiency unit and additional registers which have helped the rooms stay cooler throughout the day. The installers were very polite, cleaned up after themselves and did a great job. The front office folks provided several different financing options and we found one that worked for us. I highly recommend Lakeside Heating and Air Conditioning. But I do recommend that folks do their homework on bigger ticket items by getting multiple bids.

A friend recommended Lakeside and said they did excellent work, and I'm sure that's true; however, she didn't realize how much higher their rates are compared to other companies. Lakeside came to our house quoted us $360 for some non-urgent bathroom plumbing rerouting, but couldn't schedule the work for a week to 10 days. We ended up hiring another plumber (Tate's Plumbing! Wonderful, respectful, timely, and reasonably priced! They did the work the same day they estimated the cost) to do the work for $225. The real issue, however, was an office mixup that led to us receiving the full $360 bill--for NO work done, only an estimate. I had to call three different times before the folks at the office (who were very nice, but apparently follow-through isn't their strength) not only agreed that the charge was incorrect, but actually removed it. After this, they still tried to charge me a $65 "diagnostic fee." Given the circumstances, I objected and they removed the charge entirely. These folks are very nice, but nice isn't worth the hassle and good work isn't worth paying 40% more. Tate's Plumbing all the way.

Lakeside office staff will bend over to accommodate any large job. The techicians were on time, worked quickly and were friendly and competent. Highly recommended. Pricing was very reasonable.

I called lakeside today because my air conditioning wasn't working. They had someone out within two hours and it is working perfectly again. Their diagnosis fee was very reasonable, and I knew what it was going to cost me before they fixed it.