Wickford Appliance Sales & Service

Stay away! I Just called to see if they offered service on LG washing machines. The lady who answered responded that yes, they do, and immediately tried to setup an appointment to dispatch a tech to my house. I interjected that first, I'd like to speak with a tech to explain my issue, to determine whether or not it was worth even dispatching for. Also she never asked for the model number of my machine, and I repeatedly asked her to write it down and verify that they could even offer service and/or parts for that model, being an older machine. She explained that there was nobody in house who I could speak with, and that my only option was to spend $99 for a dispatch/diagnosis fee for the tech to show up to my house and have a look. After the tech arrives and looks the the machine (and presumably collects $99), the parts and labor would all be billed separately from there. I asked her what their labor rate was and she responded "Between $50 to $150 per hour". Flabergasted (even extremely specialized auto, marine, and aircraft mechanics charge less than $150), I asked her how they determine which service was worth which price, and how I could possibly predict or budget what the repair might be worth, given that sort of range between quotes. At $150/hour, plus the initial $99 fee, a 3-4 hour repair might easily surpass the cost of a new machine! The lady's response was "the technician determines which repairs warrant which rate". What a scam and what a horrendous business model. Do NOT do business with someone who A)charges you a fee just to provide a quote (or diagnosis) and/or B) will not tell you what rate they intend to charge you.

We recently returned to the Middletown store to purchase an oven. We have purchased other items from the store and have been very pleased with the high level of customer service. We worked with Jessica and Evan in Middletown who were very helpful and knowledgeable. We also recently had a visit from the Josh in the service department, who is EXCELLENT. He is extremely professional and really knows a great deal about the products and appears to be an expert repair man.

Our sales experience with William was excellent! The installation team were professional and fast. Thank you!

Came in a few weeks ago after being told by Willy that they had everything I was looking for "in stock". Seems he will tell you anything to get you in the door. Showed up and he kept trying to force me to buy LG products even after telling him we didn't want them. Come to find out he had nothing we were looking for in stock. Wasted our time. We ended up going over to Gil's Appliance for our new kitchen and had a great experience.

Don’t trust them. We shopped around for air conditioners and found that Wickford appeared to have the best price on the model we decided we wanted. We called the store and spoke with Winnie. I gave him the model. He confirmed they had them in stock. I asked him when I could pick it up and he said anytime before 8. I asked if the AC would fit in my car and he gave me the box measurements. He also volunteered that the model we wanted was on display and running if we wanted to see it when we got to the store. Based on all of that, we went to the store to pick up the AC. Winnie was there and remembered our phone call. But no, they didn’t have the AC unit. I asked if they ran out, and he explained with this big, beaming smile, that they never had it. They could get it next week (when we would no longer be in town). I reminded Winnie, who seemed utterly delighted with the whole situation, that he had told us they had the model in stock and we could pick it up. We had discussed the logistics of loading it into my car and taking it home when I arrived. Nodding yes, Winnie said that this was all true—but having it in stock didn’t mean he had it in the store and picking it up didn’t mean picking it up when we came to the store. Again, with this big smile, he acknowledged that everything he had told us was false: they did not have the item available, or on display for that matter. Yes, he realized he had lied to us and wasted our time, but would we like to order it? I still don’t understand what the strategy was here. It was just lying for the sake of it, unapologetically. He really seemed amused by the trouble he caused so I guess that was it. There was never even the barest suggestion of an apology. In any event, don’t go here. There are other appliance stores in town that won’t lie to you. I’ve seen that someone from the store tends to respond to the bad reviews, giving the impression that the store cares. This was not a misunderstanding or confusion, it was a flat-out lie by someone who seemed to enjoy the discomfort he caused. If the store cares, get rid of the employee. There is absolutely nothing ambiguous about “yes we have that in stock, come here before 8pm today and I’ll help you get it in your car.”