- Country: USA
- State: Connecticut
- City: East Hartford
- Address: 340 Tolland St, East Hartford, CT 06108, USA
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Very prompt service, tech was here well within time frame given. Lucky I had service package so there was no charge to me.
I didn't even want to give them one star. Petro is an unbelievable scam, taking advantage of those who have oil heat - they "lock you in" to a great rate if you agree to their fill up service (they check monthly and fill) and then without warning or justification the locked in rate is gone and you're paying almost double. On top of this, they DO NOT respond to emergency calls. TWICE in the past year we have run out of oil, causing our pipes to freeze. On the first occasion, there was no one at Petro even answering the phones. We had guests staying at our house and were forced to call another company for an emergency fill. THEN PETRO CHARGED US OVER $400 FOR USING ANOTHER COMPANY! Oh, and if you don't open your mail for a day? Prepare for a late fee because payment is due upon receipt. Seriously, they send letters dated THREE DAYS after the invoice! I DETEST this company and am thrilled that we are finally able to stop using them as their terms and conditions are so predatory you get charged for trying to end service with them as well. THEY ARE ONLY CONCERNED ABOUT YOUR MONEY.
Had a problem with my oil furnace. Called for service and they were out there the same day within a few short hours. They diagnosed the problem quickly and fixed it. Have been using these great people for years for annual tune ups and wouldn't consider anyone eles.
Been a customer for over 2 years after they took over our old supplier. Roped us into a so-called "variable" pricing plan with a price ceiling and proceeded to charge us the plan ceiling for the length of the contract, a price $1-1.50 per gallon more than competing companies. When I complained they stated that they would let us out of the contract for a $399 cancellation fee. I complained vociferously, and without notice they unilaterally cancelled our plan (without me ever telling them to) and sent us an extra bill for $399. Review sites are LOADED with people complaining about the exact or similar treatment. They misrepresent the true nature of the plan in order to trick you into signing and proceed to use the contract as a "license" to price gouge and rip you off until your plan expires or you pay $399. Unscrupulous, unethical, surly and unbending... what more can I say... ABSOLUTELY stay clear... 1 star is WAY too generous...
Very happy. Arrived within time window.. All is good.
