Peninsula Oil Co., Inc.

Before I post my review about my recent mishap, I would like to request Mr. Wiley, the owner to please reach out to me and discuss the situation with me. I have spoken with Carolyn Robinson and just this evening with Allen Selser. Mr. Selser informed me he has spoken with you and the bill that was created by Peninsula, not me the customer, was not going to be removed and that all the company was going to offer me was $110.00 of the $382.30 bill from a delivery I didn't call in, request nor have the funds to pay for. I'll stop here, and hopefully this can be discussed with Mr. Wiley in private over the phone. But this is a injustice to me, and I have never heard of such. I'm suppose to create my own bills, not your company creating a bill for me. I pay my bills and you should pay the ones you create, Right?

This company could care less about it's customers. I ran completely out of propane, that heats my home and allows me to cook. I had request submitted 12/19. It is now Christmas and I'm being told I will not get delivery til 12/26, not acceptable. So I can't cook Christmas dinner, have my family in a cold home, but Peninsula Oil and Propane doesn't care. Go to Carl King, my mom got delivery same day....

Great customer service, QUICK! They were amazing I called them Wednesday morning. By that afternoon I had an account set up and was ready to have a tank delivered on Friday . Today ( Thursday ) morning they were Here dropped the tank explained everything to me thoroughly And told me they would be back most likely tomorrow to top off the tank .

DON"T believe the service promised.... They advertise and promise below to sign u up for propane ....... " Reliability - With guaranteed delivery, you'll never run out of propane fuel." "When it comes to warming your home, heating water, cooking meals, drying clothes, and more, nothing is more reliable than propane. With our automatic delivery, it's even easier to get the fuel you need all year long, no stress required" My experience concludes this is a lie and not truth in advertising. Here is my experience with this company...We are on the monthly prepay plan and have been getting regular deliveries from their Propane group. Last night my heat system alarm went off and I discovered the 500 Gal tank was empty. After 6 calls to the "reliable and dependable" (see web ad page) Peninsula Oil and Propane, I still do not have a time or commitment that they will be here to refill today. Its been 14 hours and house is cold and pipes will soon be freezing, however no solution has been submitted yet, even when it was made clear that they let the tank go empty (it was a warmer season until the past two weeks so I don't see that as a factor. I have been told they have a lot of people out and the driver gets off about 6-7pm.....I guess there really is no 24/7 service here because my first 3 calls were with a live message service. I do not believe they are equipped or prepared to service like they promise so Don't be fooled into believing this will be stress free. My wife and I both had to take off work to WAIT for the call they were coming while putting space heaters in strategic positions to avert pipes bursting. If you are looking for reliable, honest stress free service DON"T GO HERE....I plan to be moving on as well..... Frozen and disappointed Peninsula Propane customer

When I first called they told me they were putting me on a contract for 12 months where I would pay 65.00 a month. They also told me that I would pay 1.99 a gallon for gas. Once we got started this all was untrue. They came to put Gas in the tech took everything that was existing apart in the trailer I was staying in claiming there was a leak. When all he had to do was by pass everything instead of taking everything apart. I called more than 5 times to straighten everything out. I was told every time a Manager needed to call me. They also came over to put gas in and sank the truck in the yard. Never offered to fix the yard ever. Just a bad experience with them all the way around. I would suggest using another company.