J & L Plumbing

J&L were sent on an Old Republic home warranty claim for toilet leaking at the base. 1st service he was here about 20 minutes, swapped the waxring, which we had already done twice, snd closed the case. 3 weeks later the leak was back and we called for follow up. He came back and swapped the ring again and was going to close the case. We told him this is not the problem and the wax rings are a temporay bandaid. Its a brand new toilet. He deemed the pipe to be sitting about 1/4" higher than acceptable and said he would tell this to Old Republic and that his view is thst they wont cover it. They took his review, called me to say they dont fix "shoddy workmanship" and since he told the pipe was installed a bit high thry will only cover him to come replace wax rings repeatedly. Very unacceptable. Other OR customers say theyve bern covered when the pipe was installed a bit lower that the standard height but of course when its a costly repair they don't. Im not sure if all the blame goes to either, J&L or Old Republic but we were not given satisfaction from the service.

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