Rooter Hero® Plumbing Sacramento

Words are not enough to describe how pleased I am with Rooter Hero Plumbing Sacramento, and the work they performed. Before contacting them, I had used another plumber who charged me about $700 to basically make a hole in a wall to access a pipe and then run a snake into it to temporary clear the pipes. The problem returned a day later, but was worse. After contacting several other plumbers to deal with the problem (some didn't return my call; some had phones that were disconnected; and others didn't have to proper equipment to handle the job), I finally got a hold of Rooter Hero and booked an appointment for the next day. Much to my surprise, I received a phone call from the Operations Manager, Patrick, the following morning to assure me that he was sending over his best guy to troubleshoot the problem. That guy turned out to be Greg, and Patrick was right about him. After sending a camera into the pipes, we saw several failed sewer pipes leading from our house to the main sewer line. No "snaking" was going to fix this problem. Greg immediately informed me as to what needed to be done and how. This it turns out was going to be a major project. After assuring me his company could handle this type of job, he wasted no time preparing and filing a work permit on his phone and scheduling a County Inspector to come out later that day. Greg also sent out two guys, Antonio ("Tony") and Trever to dig the holes necessary to access the broken pipes. These holes ended up going down about 15 feet. Greg also determined a second hole could be dug outside my house to access the pipes connected to our downstairs bathroom toilet and shower instead of tearing up my bathroom and the adjacent laundry room and causing a major disruption to my family. Throughout the entire project, which took a little less than two weeks, Greg, Tony and Trever worked diligently on completing the job with as little inconvenience to my family as possible. They routinely worked long after dark, and on the weekends to finish the job as quickly as possible. They were all extremely courteous and professional and constantly kept me informed as to the status of the work. The work is now completed and we have complete use of our facilities again. The pipes are flowing like new! I am absolutely convinced that had I not hired Rooter Hero or had Patrick, Greg, Tony and Trever not been involving throughout the repair, this situation would have been an absolute nightmare for me and my family. I will be eternally grateful to all of them, and I will definitely use them again next I have any plumbing or other household problems! Thank you! Thank you! Thank you!

We started on a Saturday with a stopped up sewer line and ended6 days later with a sewer line replacement from house to the city line across the back yard and then it was discovered we had water leaks in numerous spots on the lines under the house and Rooter Heroes replaced sewer and water lines with all new materials Excellent customer service from Alfredo and all his helpers. Alfredo treated all my questions with respect and good information. They paid no attention to what time it was and made sure we had water and toilets we were able to use before they left for the day, every day! My phone calls to Alfredo and his supervisors never went unanswered. I would recommend this company to anyone. The city inspection was completed this morning and I am so very pleased!

Jesse was very considerate, helpful and cleaned the area after he was done. Did a good job. When we had questions he answered with no problems. He explained our options and some things that would be helpful in the future. Appreciate his help. Very pleased with him. Thank you

The guys have been nothing but professional and extremely nice, always going the extra mile every time they were here at my home. Courteous, funny, easy to talk to, we definitely gained some great friends. I would use them over and over again. Thank you all so much for being so understanding!!!

The plumber we had Richard was the best polite, respectful, clean I definitely would recommend him to anyone that needed a plumber Our experience w the co was all around great Thanks guys! Great job???? Ps I’d also like to give a shout out to the roofer Trevor My roof is beautiful! And all the help they had awesome workers Friendly and polite!!! Thanks again! Great job????