Black & McDonald Limited

I just wanted to express my appreciation for the work completed by your team. Everyone was very accommodating and communicative, worked around my schedule, and the technician Mark specifically took great care to ensure the solution was exactly what I needed, and even to touch up paint and clean up thoroughly afterward. I am happy to say my humidity and heat challenges are now resolved.

My unit was extremely hot so our condo board called out Black and McDonald. The technician spent 1 hour and 20 mins in my apartment, replaced the zone valve and left. He didn't have me sign any work order. Then bill came back to me with a 3-hour labor charge. My community manager spoke to Glenn about how they were able to round up 1 hour 20 mins to 3 hours. They simple replied they needed to drive to their wholesaler to get the zone value before coming to my apartment. The time you spent to stock up your inventory should NOT be charged to the customer. What a terrible experience! Be aware! #BlackandMcDonald #Black&McDonald #B&M

STAY FAR AWAY AS YOU CAN GET THIS THESE GUYS. SUPER INCOMPETENT.