Home Services at The Home Depot

Will use again if necessary.

When to buy some paint

Went in on 03/05/2016 to begin the process of remodeling our kitchen and installing new flooring throughout the entire house. FIRST customer service is non existent here. I am a former employee of store 4747 in Washington state and just moved back home to Northeast El Paso. Although Lowes is closest to us, I insisted that Home Depot was the store to go to but when we arrived here, the layout was different and I didn't have the app downloaded so we approached a young lady fixing the welcome mats in flooring and asked her where the laminate flooring was she responded "Aisle 6" and i asked where that might be, she literally pointed to her right without eye contact instead of showing us. Thank God I have worked for Home Depot and was able to give all the info to my mother for her house and preferences. We could barely reach the floor samples though and although the older gentleman we saw sitting at the service desk earlier walked past us, he didn't offer us help at all. Your kitchen design section had 3 different ladies and only one helped. After an hour from 1730-1830 and still no help or "FIRST" customer service, your store missed out on thousands of dollars amd my mother suggested we just go elsewhere. The entire time we were in flooring and kitchen, the same girl that pointed, was too busy talking to her friend about some guy being divorced and every one else completely ignored us. As someone who worked in Flooring, I was embarrassed and begged my mother we try again tomorrow at another location. This store needs a refresher course Customer Service. The other employees can thank these associates when success sharing comes around. I hope tomorrow and another Home Depot show my mother why I am so proud to have worked at store 4747 and 6551. I also hope to see a Home Depot in the Northeast soon

Es mi tienda favorita allí encuentro de todo, desde herramientas hasta jardinería.