Home Services at The Home Depot

I usually don't shop at Home Depot since they only give veterans a discount two times a year to save money, but they were the only store that had a front door I wanted. I ordered it back in NOVEMBER of 2015. The door they shipped me was actually the incorrect door in the box of the door I ordered. After many phone calls, they agreed with the company who manufactures the door to ship me the replacement glass that matched the door I ordered and refund me money since the door jamb also didn't align with the door. I had to cajole them into installing it for me at no charge, and when their workers came (in February 2016 to give you a time frame) I discovered they hadn't checked the glass and it was cracked. We had to send it back and get new glass. I was told the refund couldn't be given until the door was installed, so I waited until that day and began calling every day for two weeks to get my refund. I wasn't told the original person I was working with had changed jobs until I asked to speak with a manger. I was then told the refund would be sent to the store and I would have to pick it up. Home Depot called me two weeks ago and told me my refund had arrived. I informed them I would be away for a week and I would be in to pick it up today, March 21 in the afternoon. I was told it would be waiting for me at the front desk. After driving an hour on my day off, I arrived at Home Depot only to discover that the refund check they had was for another customer, not me, and that mine had not arrived yet. I am honestly in shock this place is still in business. I have had to follow up multiple times per week since NOVEMBER and this issue has not been resolved. I will NEVER shop at Home Depot again, and I urge other customers to consider other options as well.