Home Services at The Home Depot

i ordered anderson windows from this store and some of the windows we noticed were damaged and the window department stated that i would have to pay for the parts or purchase new windows . what i dont understand is I previously talked to an other female and she stated it would be no problem . but I call just to ask for a little more time because my installer was unable to put all the windows in and I wanted to make sure that no other windows were damaged . but the female i spoke to sounded as if she was retarded and she could barely speak. I dont recommend this home depot to anyone.