Home Services at The Home Depot

I have been trying to contact them for an installation and no-one will answer the phone or return our call. We have visited the store twice and called repeatedly with no follow up. Amazing how hard it is to spend money with these guys.

If you purchase anything that comes with free assembly, expect to wait...and wait. You'll get emails that say it's ready, then get told to call the store because the emails are unreliable. I've made four calls in three days and was just informed I'll have to wait another three days...when the assembly guy comes in again. It's terrible to offer a service that you're not prepared to provide in a timely manner. I should have bought at ACE - they bring it to your door.

We tried to purchase and have installed blinds at this store. So far, it has been the worst experience. I already spoke to the manager on duty, Michael, and filed a formal complaint. Here is my story: We went in and tried to inquire about blinds. First, their "design specialist" was not at her spot, but a sweet girl named Tawnya helped us out. Of all the people we've dealt with, she was the most helpful and should receive a promotion. She did her best to help us out despite her not being in her comfort zone. She said we would have a measurement scheduled shortly. Several days passed, and we heard no word about this measurement. We called to inquire and Jeff was sent out shortly after. Jeff was friendly and personable. He did his job quick and said the store would contact us when the blinds were cut. A week passed, no call. We went into the store and Tawnya helped us out again. She had some difficulty locating the paperwork but again tried her best despite the lack of procedure being followed. She set us up for blind trimming and said they would call us about a delivery shortly. Several days passed, no call. We went into the store to inquire and they did not deliver the blinds because it was an extra charge. Either this wasn't communicated or it was poorly communicated. So, we brought the blinds home manually. Several days passed, but I did receive a call from Julie. She set a time and Jeff showed up as promised. To all of our dismay, the blinds were not cut properly to the measurements and he could not install the blinds. He took them back himself and said they'd call when the blinds were finally cut properly. Another week, and no call. I called Home Depot for about 30 minutes as the lady helping me at the time found my order. She assured me the blinds would be cut and helped to schedule the delivery. I was told a first AM delivery even though the typical window is AM or PM (4 hour+ delivery window). I work 9-5 each day and in a neighborhood where I wouldn't want the material sitting outside (plenty of unsupervised children). That morning, I called home depot several times. They forgot to get my order on the truck first thing in the morning and after several calls, the material arrived at 12PM. I missed 4 hours of unpaid work when it should have been less. I was supposed to be called prior to delivery by 30 minutes. Instead the driver called 5 minutes prior. Should I have been at work, I would have missed the delivery window in my 15 minute commute home. It has been about three days since the delivery and I have not heard word from the installer. I called and filed a formal complaint this morning and am nearly ready to install them myself. This has been a terrible experience and should I ever need another home install, I will not be using Home Depot.

I have had the worst experience I have ever had with customer service here. There is never anyone to help. I called and made a deposit to have a door installed, a month later, they still haven't done it. And now I've been trying to get my money refunded for two weeks and they haven't managed to do that either. Also, no one ever answers the phone at this Home Depot. DO NOT GO HERE.

I ordered carpet from there. I had been waiting for a call i never got, so i called them. After the run around i found out that their new guy promised me false install terms. They have other people from Home Solutions do their install times, and they work between 7am-4pm (which is when i work) and the one lady, Miranda, isnt there to help. If there wasn't the issue with the non refundable $50 for the measure, i would pull out. I will no longer do business with this Home Depot.