Home Services at The Home Depot

I spoke with Home Depot about door installation on October 2 and prepaid $30 to have my door measured. After the door was measured, no one returned my calls about ordering the door. I finally got in touch with someone by going to the store on November 2 and paid for the door and installation in full with expected completion date of December 2. Since then they have repeatedly told me to expect the door to arrive in-store only to have the date set back again and again. It is now December 15 and they just left me a message that my door "might" arrive on Monday, there's a "50/50 chance" depending on holiday delays. Meanwhile, the weather has turned very cold, my old inefficient door is leaking cold air and I am out the extra bucks on my gas bill plus $1200 I paid a month and a half ago for a door I "might" get installed before the end of the year. Very, very disappointed. I would not hire Home Depot for this kind of project again. UPDATE: No one would even answer the phone in the door department on Monday. Cancelled the order. This was the worst customer service experience and they really didn't seem to care.