Trinks Brothers Oil Company

Was nearly just run over by one of these trucks while walking on Newberry Rd in South Windsor. Truck appeared to be driving 50-60 mph in a residential 25 mph zone. Updated my review (from 1 star) based on the sincere reply below. This incident was several months ago so it is unlikely I could say on exactly what date this occurred, but is was sometime between 12-1 pm while walking with coworkers at lunch.

I got a delivery last week and I asked for a quote over the phone. I asked twice if there were any additional fees or any other costs that would relate to the final cost of their services. I look at the bill and they charge an additional fee that's due a week after the delivery they had just made. Randomly get an $80 bill and overdraw my account. I would not have an issue paying the $80 dollars if they would have told me upfront. Not a good start for them as I just bought a house and was looking for a supplier for the winter. I will try some other company instead.

Trinks has always served my family with great customer service. Just this morning I noticed I was low on oil and they came out to fill it within an hour. You can't beat that service! I would recommend them to anyone, anytime.

To say I'm disappointed by our latest interaction with Trinks is an understatement. My wife and I have been a faithful customer of Trinks for the last 8+ years. We have bought a new furnace and hot water heater from them (Energy Unlimited.) I have recommended many of my customers to go with Trinks because how well they treated us but my last call in was a huge disappointment. I understand it is our responsibility to monitor our oil tank but with the chaos of the holiday's going on I just noticed we are going to be out of oil very soon. I called Trinks, gave them my account number and asked if oil could be delivered today. Keep in mind, they were out delivering oil already in the early morning. To which I was told it would be $100 service fee to do so. What? I live 2.2 miles away and your trucks are out already? No!!!! I was very disappointed and clearly loyalty to a business in which we have spent $1000's is not a value to them. It's unfortunate but we will look for a new company to do business with.

Great staff and unbelievably fast service!!