Home Services at The Home Depot

Here’s the summary of today’s experience: This was a service call I scheduled a week ago in this location for an HVAC tune up. At the time I scheduled this, I specifically told the very aggressive salesperson who pounced on me at the door that my compressor is on my roof and the service tech should bring a ladder. He said no problem they always do. My appointment was today between 8 and 12 with a promised half hour call beforehand. The service provider (blue dot) showed up at 7:45 with no advance call. This was inconvenient due to the no pants I was wearing at the time. I told him that the compressor was on the roof and he asked if i had access. I said no, but showed him the easiest way to get up there by putting a ladder on my back deck which would only be 2 floors up to the roof. He had an absolute hissy fit and said he would need a 40 ft ladder to get up that high. That is of course not true— my house is nice, but I don’t have anywhere near 20 ft ceilings on both levels. A 20 ft ladder would suffice which my neighbor had in his deck within reach of where we were standing. He called his dispatcher who blamed me for not telling them in advance (which of course I did) and indicated going up in the roof would cost TEN TIMES what I was quoted. We of course canceled the service. I called the Home Depot home services 888 number. She acted clueless and told me to call customer care. I explained the issue to the customer care representative and he literally hung up on me having barely mumbled a “please hold”. I literally scheduled my Saturday around this and was hoping for something mildly better than to get jerked around and to have 4 different people be rude to me all while accomplishing nothing.