Wesleann Mendell review about company Stan's Heating, Air & Plumbing

We were initially satisfied with our service: the team was punctual and had a nice attitude when we hired them for a system efficiency check on our new home purchase.  Our inspector had told us of an AC leak into the attic and a clog on the primary drain line, so that was our primary reason for the service.  I was drawn to the promise of an "efficient whole house" as detailed on the website, but they did not deliver.  The service tech  "fixed the air leak" but told us the primary & secondary drains had been switched so there was no problem.  We also asked for advice on programming our NEST for multiple zones, but were told by the tech that it could not be done.  (Doubting that, we later contacted NEST and found out that it was very possible, and received instructions on how to do it.  We assumed perhaps the tech did not know this and let it slide.)  We received no other suggestions or information from the tech about creating efficiency within the home.   Less than two months later, we were having radiant barrier lining installed in the attic as part of our solar panel system, and were informed that there were SEVERAL large leaks in our attic ducting.  Some looked like they had attempted to be repaired with ducting Mastic but it had cracked and fallen off - which we were told can be common in the hot Texas summer.  The attic team repaired ALL of the ducts AND they were able to sort out the clogged primary line - at no additional charge to us as part of the attic insulation.   So it turned out that the entire service fee was a wasted trip, as none of our requests were actually resolved.  This was very disappointing to learn.