Jennifer Doran review about company Home Services at The Home Depot

Jennifer Doran
22.05.2017 Visit a company

This Home Depot said that they are not willing to take any responsibility for selling me a fridge that broke within 65 days of installation. They sold me a defective product and then stated that I have to take it up with the manufacturer. On 3/9/17 I purchased a brand new Whirlpool fridge from Home Depot. On 5/13/17 the fridge stopped cooling and I had to throw everything away (after only 9 weeks of use) . I called Whirlpool since it was well within the 1yr manufacturers warranty to set up a service call (I did not purchase the extra warranty sold by Home Depot due to, out of 47 reviews, 40 of them gave just 1 star, and I quote “not worth the paper it is printed on”). A tech came out on 5/17/17 and ordered parts. Another specialized tech came out on 5/22/17 and stated that there was a major system malfunction and it is unlikely to be repaired in the next week as they have to test for leaks and possibly order more parts. I spent over $1500.00 on a brand new fridge that has been broken for 2 weeks and wont likely be fixed for another 1-2 weeks. I called Home Depot and asked them if they would stand behind their product and make good on the fact that they sold me a brand new fridge that (if it can even BE repaired) and is going to take almost a month and also 4 days off work. They said it's not their problem. I cant run a house without a fridge. I can cook without stove, and clean dishes without a dishwasher, but I cant function without a fridge. Unless something changes, I WILL NEVER purchase another appliance from Home Depot, and I will tell anyone that will listen exactly why.

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