Don Floyd review about company Home Services at The Home Depot

Don Floyd
12.01.2015 Visit a company

I've bought 2 full sets of cabinets in the last 10 years at Lowes with excellent results. I just ordered a pantry facing from them to finish the project started 8 months ago at HD (MY THIRD SET OF CABINETS). Why so long, well let me summarize the disaster dealing with Pat in Kitchen Design (noted in a previous poor review) put me through a NIGHTMARE lasting 8 months. She overcharged me over $3500.00 on a single cabinet initially (I noticed it when I got home). Then couldn't refund $ till they could find a person to open the safe - next day returned and finally got refunded. This was just the first $ error, one more after that found. She ordered more that one cabinet dimensions incorrect (blamed it on the installer/measurer person). Had to delay countertop installers. I called installer/measurer who said she's lying about wrong measurements going to cabinet maker (pantry facing) - ugh. Received knobs I didn't want and SHE said "oh don't worry' they're free". Went home to look at invoice that clearly said I paid over $200 for them. Never got refunded for those as I donated them to GoodWill when she said they're free. Lied about knobs being free, lied about measurements, lied about availability of pantry facing sizes available, and on and on and on. I COMPLAINED to HD all the from Galveston to HQ with no response, including Certified Mail to consider lawsuit after multiple errors and misrepresentations....THEY DO NOT CARE. They take your money at an inflated price and buy cabinets form a company called Masco Cabinets. Run for your life away from this place unless you're buying some nails. KITCHEN DESIGN DOES NOT KNOW WHAT THEY ARE DOING!

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