Dave Gouger review about company My Favorite Plumber
Not sure what happened to this company - we used them for the past 7 years and had no issues, the plumber was a super friendly guy, etc. I recently called twice to schedule an appt and had to leave messages since nobody answered. I never heard back, so I tried one last time, and again had to leave a message. I finally received a call back and scheduled an appointment. The appointment time window was for 8:00-8:30am. The plumber never showed up. I called the office at 9am and was told that the plumbers took an emergency call at 7am and that they were still on that call and they didn't know when they'd be finished. Sorry, but you just lost a repeat customer as my time is valuable as well. A simple courtesy call stating they were running late would have been nice, but it seems their customer service has gone out the window.
Gemma at the front desk is very friendly and professional. All the techs there are awesome and give great professional service. They are neat when the...
We couldn't be more satisfied. Gemma in the office was professional and most important caring and pleasant. Jose Ortiz, our service Tech, was extre...
Gemma from scheduling/front desk was very unreliable and unprofessional. My appointment was canceled due to an emergency on their part. I was the on...
This business came out to my mother's house to repair a bath faucet and trip lever. They would not give her any estimate on price over the phone and...