Gabriel Gonzalez review about company R P Holmes Corporation

We had a technician come to do maintenance work on our furnace after a previous inspection showed that our furnace was emitting high levels of carbon monoxide. The previous inspection also showed that none of the carbon monoxide was seeping into our house, still, we wanted to do the right thing and fix the problem so we called R P Holmes. After the technician from R P Holmes corroborated the previous findings, that our furnace was emitting high levels of carbon monoxide, he shut it off. He proceeded to notify us that we would need to replace our unit and that they would send us a quote. When we called the next day they told us the quote was sent over snail mail. It was 30 degrees outside and our home was freezing. I understand that by law the technician cannot turn the furnace back on but at least let the owners know what you did to their equipment. We had to call them the next morning and ask what was done and finally figured out that they had shut off the gas valve. I was able to turn on the valve and light the pilot, however, the furnace is still not working and now our family and our 4 month-old baby are freezing. I can't wait to receive the quote (if it ever gets here), so I can use it as a heat source. Thanks again for ruining our previously working furnace. We will never do business with you again and will alert everyone we now here in MA.