Matthew Stamerjohn review about company W F Butler Plumbing Inc

Our shower handle was leaking into the tub. Nothing big, just wasting water as it dripped. We finally decided to get this fixed after a couple months. My wife called Butler plumbing and asked them to come over to fix the leak. That's when they made a bad problem worse. Their plumber came over and determined that our shower valve cartridge was the culprit. Unfortunately it was an outdated model so he couldn't replace it. He decided the next step was to put everything back together and seal up our fixtures - no more leaking into the tub. Problem is he never fixed the actual problem. The way to fix the problem was to replace the entire shower valve. Sure it cost more - but that was our only option. Now instead of water leaking into our tub, we had water leaking behind our walls and down into our kitchen. Luckily we are doing some kitchen work and I had an area of the ceiling open. 6 hours after he left we had dripping water into our kitchen. When I confronted Butler plumbing on their failure to properly fix the leak, their response was - "Your wife told us to fix a leak, not replace the shower valve." My wife works in IT. She's not a plumber. She shouldn't have to diagnosis a plumbing problem. Butler failed. So unless you know exactly what you need done - don't expect Butler plumbing to go the next step to actually fix the problem. In our case, all they did was hide it. To anyone that says Butler plumbing is a good value, ask yourself - did they actually fix the problem or is it just hidden from view? To be fair - they did come out the next day after I demanded they fix the leak the right way...