Jerry Graham review about company Mr Rooter

I had scheduled a repair with Mr. Rooter at our house thru American Home Shield and was told they would call 30 minutes before arrival. Mr. Rooter's office did call on the day of the scheduled repair and said the repairman would be there in 30 minutes, so I rushed home from the other side of town. I arrived at the scheduled time but no one was at the house. After waiting about 10 minutes I finally called their office to see where the repairman was. They explained that he had arrived 30 minutes earlier than expected and left because nobody was home. No phone call, no 'I'm sorry', no nothing but to say they could schedule me in the following week. Needless to say I opted to use another repair company that fit me into their schedule a lot quicker. To add insult to injury I received a $75 service charge from American Home Shield. I had to threaten cancelling my AHS contract to get the charge reversed. Not going down that road again. Will use anybody other than Mr. Rooter for my next plumbing repair.