Truong Tran review about company Galgon HVAC & Mechanical Service, Inc.

After sending an email to the owner of Galgon on a Sunday about the problems we were having, the owner replied to me via email on that same Sunday and I got a phone call from him Monday eagerly wanting to figure things out. I mention Sunday bc it shows that he genuinely cares about his clients enough to even check and respond to emails Even on a day where most of us kick back and relax. He even gave me his personal mobile number and we began communicating directly via text message. In the email he had said "this is the first that he's heard about this whole situation" and then came out to my store the NEXT DAY morning along with Keith the new account manager. I apologized for having previously painted such a bad ideology of the company when in fact the owner and myself are the same... we both GENUINELY care greatly about every one of our customers! After he and Keith spent over an hour at my store investigating and getting to the core of the problem. We discovered that part of the problems were that continued maintenance was needed and they showed us how to do so. We also discovered that we had several other issues and the owner said he will work with me on finding solutions for those too. I am now very optimistic that we will come to a compromised solution!